Legal
Refund Policy
Last updated: July 2026
We want you to be satisfied with every purchase. This policy outlines the return and refund terms for physical books and digital products associated with CKQBooks.
Physical Books (Amazon)
Physical books sold through Amazon.com are subject to Amazon's own return and refund policies. Please visit Amazon's help centre to initiate a return for any physical book purchase.
We do not process returns or refunds directly for Amazon orders. All physical book transactions are managed by Amazon.
Digital Products & eBooks
If you are not happy with an eBook or other digital product you bought directly from CKQBooks, you can have a full refund within 30 days of purchase. Just email us.
If you have trouble opening or downloading a digital product, contact us and we will fix it or refund you.
This policy applies only to digital products purchased directly through the CKQBooks platform, not through Amazon.
Free Downloads
Free downloadable resources (sample chapters, research guides, reference sheets) are provided at no charge and are therefore not subject to any refund policy.
How to Request a Refund
To request a refund for a digital product, email us at ckquarter@gmail.com within 30 days of your purchase. Include the email address you used at checkout.
We will respond within 3 business days.
Disputes
If you are not satisfied with the outcome of a refund request, please contact us directly so we can work toward a resolution. We are committed to fair and reasonable outcomes for all customers.